Job Category: Sales
Location: Charlotte, NC, US
Job ID: 883102-144756
Division: Retail Stores
RETAIL TEACHER
Your enthusiasm is contagious.
So is your passion for great technology. Why not bring them to a new kind of workplace where you can really make your mark? If you love to share your excitement, engage with people, and empower them to explore all the ways Microsoft technology can make a difference in their lives, we should get to know one another. Time to get in on the ground floor.
JOB SUMMARY
The retail teacher/trainer will be the primary provider of product knowledge and customer relationship skills to the retail store team.
Summary of essential job functions
- Maintain an elite level of product knowledge in all Microsoft retail product and service offerings including software, hardware and services.
- Be the example of the Microsoft vision of the customer relationship
- Train the tech, sales and welcome teams in all product, service and customer experience skills so that the team is delivering the best experience in retail
- Present small and large group training sessions to both internal and external customers
- Collaborate with corporate and field team members in the development of training and presentation materials that lead to the premium level of customer experience delivered in the retail stores.
MINIMUM REQUIREMENTS
- 3-5 Years Teaching / Training Experience
- 3-5 years of technical training experience in a sales environment
- College Degree Preferred
- Knowledge of Microsoft software (Windows, Office Suite) required
- Microsoft certifications a plus
SKILLS/ABILITIES REQUIRED
- Exemplary Presentation Skills
- High touch customer/sales experience preferred
- Strong written and verbal communication skills
- Strong presentation skills
- Lifting up to 75 lbs with assistance (loading and unloading all those great products and carrying purchases out for our customers will be required!)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
mstrt-store-rt
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Location: Charlotte, NC, US
Job ID: 883102-144756
Division: Retail Stores
RETAIL TEACHER
Your enthusiasm is contagious.
So is your passion for great technology. Why not bring them to a new kind of workplace where you can really make your mark? If you love to share your excitement, engage with people, and empower them to explore all the ways Microsoft technology can make a difference in their lives, we should get to know one another. Time to get in on the ground floor.
JOB SUMMARY
The retail teacher/trainer will be the primary provider of product knowledge and customer relationship skills to the retail store team.
Summary of essential job functions
- Maintain an elite level of product knowledge in all Microsoft retail product and service offerings including software, hardware and services.
- Be the example of the Microsoft vision of the customer relationship
- Train the tech, sales and welcome teams in all product, service and customer experience skills so that the team is delivering the best experience in retail
- Present small and large group training sessions to both internal and external customers
- Collaborate with corporate and field team members in the development of training and presentation materials that lead to the premium level of customer experience delivered in the retail stores.
MINIMUM REQUIREMENTS
- 3-5 Years Teaching / Training Experience
- 3-5 years of technical training experience in a sales environment
- College Degree Preferred
- Knowledge of Microsoft software (Windows, Office Suite) required
- Microsoft certifications a plus
SKILLS/ABILITIES REQUIRED
- Exemplary Presentation Skills
- High touch customer/sales experience preferred
- Strong written and verbal communication skills
- Strong presentation skills
- Lifting up to 75 lbs with assistance (loading and unloading all those great products and carrying purchases out for our customers will be required!)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
mstrt-store-rt
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
